International Payment Brand from Japan

FAQ

As of April 30, 2018 JCB has discontinued the service of this product. Please refer to the FAQ for details.

Payments & Fees

What is the minimum payment?

For residents of California: 5% of the New Balance shown on your billing statement or $15 (whichever is greater) plus any part of the previous month’s Minimum Payment Due that is past due and any amount by which your New Balance exceeds your assigned credit limit.

For residents of Connecticut, Hawaii, lIlinois, Nevada, New Jersey, New York, Oregon or Washington: 3% of the New Balance shown on your billing statement or $15 (whichever is greater) plus any part of the previous month’s Minimum Payment Due that is past due and any amount by which your New Balance exceeds your assigned credit limit.

Where do I send my payment?

Your billing statement will indicate the address to send your payment. However, if you have misplaced your billing statement, send your payment to:

JCB International Credit Card Co., Ltd.
Attn: Cardmember Services
800 West 6th Street, Suite 200
Los Angeles, CA 90017

What are other fees charged to the account?

Cash and Check Advance (including Balance Transfers):
Either $2 or 2% of the amount or each cash of check advance (including balance transfers), whichever is greater.

Foreign Transaction Fee:
1.1% on each transaction before conversion to U.S. dollars.

If you are late on your payment, you may be charged a fee per occurrence. No over limit fee is assessed on your account.

For details on a specific product, please refer to the JCB Consumer Credit Card Agreement and Disclosure

Online Statement

How do I access my Online Statement?

To access your Online Statement you will need an account setup with your user name and password. For initial set-up, please call Cardmember Servides at 1-800-366-4522, Monday through Friday from 9 a.m. to 5:30 p.m.Pacific Time.

I lost username and/or password.

Click “Forgot User Name” or “Forgot Password” on the log-in page and you will receive an instructions delivered to the email address on record for your account.

Billing

What is the grace period for repayment of balances for purchases?

You have at least 27 days to repay your balance for purchases before an interest charge on purchases will be imposed provided you have paid your previous balance in full by the Payment Due Date. There is no grace period for cash and check advance balances.

What is the method of computing the balance for purchases?

The interest charge is calculated on the Average Daily Balance (including new transactions).

How is the Average Daily Balance calculated for purchases?

The Average Daily Balance is calculated by adding together the purchase balance of the account for each day in the billing cycle and dividing the sum by the number of days in the billing cycle.

How is the Average Daily Balance calculated for cash or check advances?

The Average Daily Balance is calculated by adding together the cash or check advance balance of the account for each day in the billing cycle and dividing the sum by the number of days in the billing cycle.

Contacting Us

How do I reach Cardmember Services?

By telephone:

1-800-366-4522 or 1-800-FON4JCB
Monday through Friday from 9:00 a.m. to 5:30 p.m. Pacific Time

By email:

Please use this form to contact Cardmember Services

How do I report a lost or stolen card?

If your JCB card is lost or stolen please contact JCB Lost and Stolen Card Services at 1-800-606-8871. Representatives are available to assist you 24 hours a day.