Customer Service

High Quality Service is at the Heart of JCB

JCB is known throughout the industry for a commitment to our cardmembers and the highest standards of service. If you have questions or concerns about your card or benefits please contact one of our Cardmember Services Representative and they will be happy to assist you. Traveling and need reservation to a local restaurant, tickets to a show, or arrangements for a tour? Contact the nearest Plaza Lounge or Plaza and a Plaza Representative will be glad to use their local knowledge to make your trip the best experience possible.

How to Reach Us

By telephone:
1-800-366-4522 or 1-800-FON4JCB
Monday through Friday from 9:00 a.m. to 5:30 p.m. Pacific Time

By mail:
JCB International Credit Card Co., Ltd.
Attn: Customer Service
800 West 6th Street, Suite 200
Los Angeles, CA 90017

Or, Contact Us